Refund Policy
Last updated: June 15, 2026
Because each store is custom work, refunds are handled as described below.
Before the build begins
If you change your mind before we start provisioning your store, contact us and we'll refund your setup fee in full.
After provisioning starts
Once we begin building your store, the setup fee becomes non-refundable, as work and resources have been committed to your order.
Storefront sales
Refunds to your end customers for products sold on your store are set and handled by you, the store owner. The platform fee on a refunded sale may be non-recoverable.
How to request a refund
Email us via the contact page with your order details. We aim to respond within 2 business days.
This document is a starting template and not legal advice. Have a qualified attorney review your terms, privacy practices, and refund policy before launch.